RETURN POLICY

You have 14 days from delivery to request a return — but only if the item meets these conditions: it is unused, in original condition, inside its original packaging, and accompanied by your receipt or proof of purchase.

Cancellation Rights: We issue a full refund only if you cancel your order before the product is shipped or produced. We do not accept cancellations once shipment has occurred.

Damaged or Incorrect Items: If you receive a damaged item, wrong item, or anything missing from your order, we cover the full cost of return shipping. You must contact us at cs@nestkarter.com before sending anything back so we can confirm the issue and provide instructions. We process refunds for these cases after inspection — no restocking fee applies.

Voluntary Returns: If you choose to return an item for reasons other than damage or error, you are responsible for the return shipping cost. You must first email cs@nestkarter.com to obtain the correct return address — returns sent without prior authorization may be delayed or rejected. We do not charge a restocking fee on any approved return.

Refund Timing & Tracking: After we receive and inspect your returned item, we approve or decline the refund. Approved refunds are credited to your original payment method — typically within 3–20 days. If your refund does not appear within that window, follow these steps in order: check your bank account again; contact your credit card company; contact your bank; then email cs@nestkarter.com if the issue persists.

What We Don’t Accept: We do not accept returns for custom-order or personalised items. We also do not process returns outside the 14-day window from delivery date, or for items that are used, damaged by the customer, or missing original packaging or proof of purchase.

For all return-related requests — including cancellation, damaged goods, or missing refunds — email cs@nestkarter.com. We respond within 24 business hours.